Refund policy

 

Pre-Order Cancellations

Plans change, and that's okay! If you change your mind, you can cancel your pre-order for a full refund within 48 hours of placing your order — just email me at hello@meowkiniku.com and I'll take care of it right away.

Because this is our very first production run, and every pre-order helps me plan exactly how much to make, I'm not able to offer cancellations after that 48-hour window. I hope you understand — and I promise it'll be worth the wait! 🐟

Damaged or Incorrect Items

A quick heads-up: freeze-dried salmon is delicate by nature, and some pieces may break or crumble during shipping — that's completely normal and doesn't affect the quality or nutrition. In fact, crumbs make a great topper for wet food or kibble, so nothing goes to waste!

That said, I personally pack every order with care, but mistakes do happen. If your order arrives with a torn or open pouch, the wrong item, or any quality issue beyond normal breakage, please reach out within 7 days of delivery at hello@meowkiniku.com with a photo, and I'll make it right with a replacement or refund.

Non-Returnable Items

Since these are single-ingredient treats made for cats, I'm not able to accept returns of opened or used products for health and safety reasons. Thank you for understanding!

Questions?

If anything ever feels off with your order, just email me — I read every message myself, and I genuinely want every cat (and cat parent!) to have a great experience with Meowkiniku. 🐾